Welcome to Dubai Government’s Unified Customer Complaints’ Portal. This portal ensures a genuine forum for customers to voice their opinions and submit their comments in order to improve services and enhance practices.
The Government of Dubai is committed to delivering exceptional services to its customers and seeks to develop performance to their satisfaction and exceed their expectations. Complaints from customers are considered essential to simplify procedures and develop and enhance performance. Thus, the government is keen to open communication channels with its customers and to recognize their needs, taking into consideration the cultural diversity of these customers.